WE WANT YOUR BUSINESS TO BOOM, NOT BUST.

BUT IF THE RHYTHM IS OFF WITH YOUR SUPPLIES, HERE IS HOW WE HANDLE THE REMIX.

1. The consumables (the fuel)

Includes: Inks, DTF powders, 3d filament, sublimation paper, and vinyl.

We know you can’t rock without the right fuel. Bad batch? If your ink is clotted, your filament is brittle, or your paper is acting up, you have 7 days from delivery to let us know. We’ll replace defective consumables immediately. Changed your mind? Unopened, sealed consumables can be returned within 30 days.

Note: once the seal is broken or the bottle is open, we can’t accept a return unless the product itself is defective.

 

2. Transfers & custom prints

Includes: DTF transfers, UV DTF, and stickers.

Quality check: If there is an adherence issue or a print error on our side, report it within 7 days via phone, email, or live chat. We will reprint it.

The “bad art” clause: we are masters of the print, but we can’t fix a bad source file. We will not reprint if the issue is due to a low-quality, pixelated, or blurry file you sent us. Please check your design requirements before hitting send!

 

3. Blank apparel

Unused, blank apparel must be returned within 30 days to be eligible for a refund.

Note: if you’ve printed on it, washed it, or worn it to a gig, it’s yours!

 

4. The tour bus details (shipping)

Make sure your “venue” (shipping address) is correct before you check out!

We send an order confirmation email immediately—please double-check it. If the address is wrong and the goods get lost, we can’t rock that stage again for free.

 

5. International gigs

Local: We cover all of South Africa.
International: All orders shipped outside of South Africa are final sale. No returns, exchanges, or refunds on exports.

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